A company shouldn’t forget about customer service. It is one of the most important services of a company, if not the most. Satisfying your customers guarantees they will come back to you for your products or services. With social networks taking over the standard customer service area and people’s lives, customers are more disposed to giving feedback on social media platforms. This is why interacting with them and answering their feedback, whether they are positive or not, is crucial. Answering a customer’s feedback will be greatly appreciated, but if the comment stays unanswered, people will most often walk away because of poor customer service.
Source: http://www.liveops.com/
Don’t forget to answer your customer’s feedbacks; it is even more important if they are negative. IF you do receive negative comments, ask why so you can work to improve these problems. Stay consistent on your social media. Don’t just answer some, but take time to answer all of your customers’ feedback.
